Straight answers, including the “no” ones.

Partly, and we will not pretend otherwise. The waiter app keeps taking orders: they queue on the tablet and replay when the connection returns, and duplicate submissions are refused. The billing counter needs the connection to make bills. A version that keeps billing running through a full outage is built, but not released yet. So: orders survive an outage, and billing waits for the internet.

Tax is set per item — 5% on food, 18% on packaged water, and so on — with HSN codes on the bill and a GST report you can hand to your accountant. Bills are numbered without gaps, and a bill is never edited: a mistake is voided and reissued with a link between the two.

You can record how a bill was paid — cash with change, card, UPI with a reference, or several payments against one bill — and reconcile the drawer at close. We do not capture the money itself; there is no payment gateway yet, so you keep using your existing card or UPI machine.

Yes. The menu supports CSV import and export, and menu templates you can copy between outlets. Categories, variants, add-ons, combos, tax category and HSN come across. Images and unusual pricing rules may need a pass by hand.

Staff sign in with a 4-digit PIN — no email, no password to reset. A waiter works from the floor plan, so the first screen is the room they already know. In practice a waiter or cashier takes live orders after one shift, and the owner needs a couple of hours for menu and settings.

Android tablets for the waiter and the kitchen, an Android tablet or a Windows PC for the billing counter, a thermal printer (Wi-Fi, Ethernet or Bluetooth Classic) and an ordinary Wi-Fi network. No proprietary terminal and no dongle. There is no iOS app.

No. On Dine-In and Chain plans each seat has its own QR code. The guest opens the menu in the browser, orders and can ask for the bill — no install and no customer login.

Each restaurant’s data is separated per business account, staff see only what their role allows, sign-ins and changes go to an audit log, and a lost tablet can be revoked so it stops working immediately. PIN entry locks out after repeated wrong attempts.

Yes, on the Chain plan. Branches are first-class: separate floors, menus, staff, devices, stock and reports, with one console above them.

Not yet. Aggregator order sync is designed but not built. If delivery is the majority of your revenue, ThreeStone is not the right choice today — and we would rather say that on the first call.